Returns

For Parts / Accessories Purchases: If you purchased a part or accessory from LifesmartLiving.com and wish to return it, fill out the return form below. Items submitted for return after they have shipped will be subject to a return shipping fee. If your item has not shipped yet, email ownersupport@watkinsmfg.com to cancel your order. If you use your own shipping method for your return, you must email the tracking number to ownersupport@watkinsmfg.com to ensure your refund is processed. All parts and accessory returns must be requested within 60 days from the time of purchase.

For Spa Purchases: If you purchased a Lifesmart Spa at a participating retailer, you must return the spa through the same retailer.

For Replacement Cover & Panel Purchases: All sales are final. We do not accept returns for these products. All shipping and handling charges are non-refundable. Lifesmart Spas is not responsible for any errors in measurements or make/model ordering. We strongly recommend double-checking the make/model and dimensions of your spa before making a purchase. If you need help with this process call 888-961-7727. If there are any issues with your delivery, including refusal of delivery, and the item is returned to us, the customer will be responsible for a $300 shipping fee.